Job Title: Customer Support Assistant
Department: Customer Support
Location: Malta
Employment Type: Full time, Permanent
- Salary: Competitive compensation based on experience and qualifications
- Benefits: Health Insurance
- Career Development: A supportive, team-oriented culture grounded in integrity
About the Role
JMC Aviation is supporting a client in the aviation industry, serving international customers across sectors including emergency services, law enforcement, military, agriculture, industry, and tourism.
Our client is seeking an organized and detail-oriented Customer Support Assistant to provide administrative and commercial support across customer accounts, project administration and sales operations.
Working closely with the Customer Support Manager, you will play a key role in setting up new customers and projects, maintaining accurate records and commercial documentation, assisting with costings and invoicing, and coordinating shipments and related customs documentation.
Responsibilities will also include supporting export control and licensing requirements, assisting with the documentation for Letters of Credit and responding to the day-to-day customer enquiries to ensure the smooth and efficient delivery of ongoing projects and transactions.
If you have strong administrative skills, excellent attention to detail, and a passion for delivering outstanding support, we’d love to hear from you.
Key Responsibilities
- Creating and maintaining customer accounts within company systems.
- Setting up new projects and preparing all associated commercial and shop floor documentation.
- Maintaining accurate project records, spreadsheets, and administrative files.
- Supporting export control requirements
- Assisting with project costing activities for engines, modules, and accessories.
- Reviewing and issuing invoices for projects and sales orders.
- Administration of Letters of Credit, ensuring all supporting documentation is complete and accurate.
- Coordinating domestic and international shipments, including customs clearance requirements and communication with freight forwarders.
- Maintaining inward and outward processing records and export licence documentation.
- Responding promptly and professionally to customer and stakeholder enquiries.
- Collaborating with internal departments to support ongoing projects and customer transactions.
- Providing administrative support to the Customer Support Manager
Candidate Requirements
- Minimum ‘A’ Level standard of education or relevant Diploma.
- Previous experience in administration, sales / customer support or a similar commercial role
- Fluency in English is mandatory
- A proactive, organized, and reliable team player with a positive, can-do attitude.
- Excellent communication and interpersonal skills, with the ability to liaise professionally with customers and colleagues.
- Ability to work well under pressure, manage competing priorities and multitask effectively.
- Strong attention to detail and a high level of accuracy when handling documentation and administrative tasks.
- Good time management and organizational skills, with the ability to meet deadlines.
- A flexible and adaptable approach, with the ability to work independently as well as part of a team.
- Good working knowledge of Microsoft Office
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across [engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations]. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
How to Apply
Should you be interested in this career opportunity, submit your up-to-date CV via “Apply Now”.
Note: Due to the high volume of applications, we may not be able to respond individually and will only be contacting shortlisted candidates.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
