Customer Services Representative
Stansted – Site Based
Permanent
Role Conditions
Shift Pattern: 4 on 4 off shift pattern working 2 earlies and 2 lates (12 hours per day)
Benefits: 22 days annual leave including bank holidays rising to 23 days after 5 years and 24 days after 10 years of service, Salary Exchange Pension Scheme, Employee Assistance Programme, Life Assurance, Employee Cash Plan, Enhanced Maternity and Paternity Schemes, Professional Growth and Development, State-of-the-art Equipment and Technology
Career Development: Ongoing Training and Certification Programmes
About the Role
On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Customer Service Representative to support their operations and Customer Service activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance, and technical excellence.
Key Responsibilities
- Meeting and greeting of all visitors and crew
- Greeting of all airside flights and escorting of passengers to the lounge
- Ensuring all passengers and crew are dealt with quickly and efficiently
- Serving of refreshments to crew, providing a VIP service at all times
- Ensuring the FBO is maintained to a VIP standard at all times
- Inter department communication to ensure the passenger experience is seamless
- Preparation and planning for the following day and future flights
- Ensuring that any incidents or accidents are reported to Management immediately
- Completion of shift report and handover to ensure information is communicated between shifts
- Dealing with petty cash ensuring it is balanced correctly
Candidate Requirements
- High level of customer service experience.
- Ability to be flexible with time when needed.
- UK driving license and access to a vehicle is essential
- Valid UK Right to Work
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across [engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations]. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
Industry-leading compliance support
Fast onboarding and documentation assistance
Dedicated recruitment consultant
Placements across the globe
Extensive experience and knowledge of the aviation sector
How to Apply
Submit your up-to-date CV, along with copies of right to work documents to robyn.stephenson@jmc-aviation.com
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
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