Job vacancy

Workshop Administrator


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JMC Aviation are working with a MRO company based in Southend, looking to recruit a new Workshop Administrator to join their team.  
This client is a leading MRO which have been operating for over 30 years, providing outstanding customer service and helping their employees progress within their roles. They offer in-house component repair, overhaul and maintenance of a range of aircraft types.  
This is a Permanent Position based in Southend.
40 hours per week, working Monday – Friday (08:00 – 16:30).  
Salary and Benefits  
– Up to £25,000 pa. (depending on experience)  
– Generous Annual Leave  
– Pension Scheme  
– Employee Assistance Programme  
– Life Assurance  
– Employee Cash Plan  
– Enhanced Maternity and Paternity Schemes  
– Professional Growth and Development  
– State-of-the-Art Equipment and Technology  
– Ongoing Training and Certification Programmes  
– Career Advancement Opportunities  
The Role  
The primary purpose of this role is coordinating repairs through our Evacuation Slide Workshop and managing key accounts for customers.  
Other duties involve:  
– Induct new orders into the workshop.  
– Work directly with Workshop Technicians to allocate work, receive new orders, and chase units through to completion against customer driven targets  
– Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.  
– Work towards departmental sales targets alongside the Commercial Manager.  
– Build and nurture customer relationships, coordinate open orders, and maintain up-to-date order diary notes and customer status reports  
– Manage potential customer complaints, report on internal quality issues.  
– Evidence and report customer-induced damage, gather commercially sensitive information from customers on pricing and performance.  
– Prepare commercial quotes and assist in delivering contract proposals, pricing, and presentations.  
– Advise and assist with contract queries, invoicing issues, and credit control  
Skills and experience required.  
In order to be successful in this role the Workshop Administrator will need to demonstrate the following skills and attributes:  
– High level of customer service skills.  
– Reliable, confident, and computer literate.  
– Good working knowledge of databases and appropriate software packages.  
– Right to live and work in the UK  
If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.  
Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.  
For this opportunity JMC Aviation Ltd is acting as an employment agency.

Job details

Ref: IEL/RS/HQ00016633

Type: Permanent

Location: Southend- On- Sea

Hiring Consultant: Robyn Stephenson

Job Type: Permanent

Apply now

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