JMC Aviation are working with an FBO company based in Stansted, looking to recruit a new Line & AOG Commercial Executive to join their team.
This client is well known for outstanding levels of service in their FBO facility. As a family run business with multiple decades of experience, they strive for excellence throughout their skilled workforce as they deal with in-house engineering and support services on business jets.
This is a Permanent Position based in Stansted, 0830-1700, Monday to Friday
Salary and Benefits
– Competitive Salary
– Generous Annual Leave
– Salary Exchange Pension Scheme
– Employee Assistance Programme
– Life Assurance
– Employee Cash Plan
– Enhanced Maternity and Paternity Schemes
– Professional Growth and Development
– State-of-the-art Equipment and Technology
– Ongoing Training and Certification Programmes
The Role:
The primary purpose of this role is to manage customer enquiries, act as the primary point of contact for Line and Aircraft on Ground (AOG) maintenance services, preparing competitive quotations and drive sales.
Other duties involve:
– Act as the single point of contact for all Line/AOG customer
– Respond promptly to customer enquiries, producing accurate and competitive quotations that include commercial, financial, and technical elements
– Engage with customers to answer queries, negotiate pricing, and secure discounts with senior management approval.
– Collaborate with internal teams (Technical Services, AOG/Line Maintenance, Engineering) to ensure any additional work requested by the customer is quoted and approved before proceeding.
– Work with the Line/AOG team to identify opportunities to support line and AOG maintenance swiftly
– Upsell additional services during downtime.
– Monitor live data on estimated versus actual hours worked and correct ambiguous bookings, ensuring customer approvals and maximising revenue
– Ensure seamless handovers of signed quotations/work order authorisations (WOA) to internal departments (Technical Services, Line Maintenance, Engineering, etc.)
– Participate in production and planning meetings and organise customer calls or meetings to ensure clear communication and project management.
– Manage WOA approvals and KYC forms with customers.
– Liaise with the Sales Department to provide any information or leads that can assist with business development.
Skills and experience required:
In order to be successful in this role the Line & AOG Commercial Executive will need to demonstrate the following skills and attributes:
– Experience in business jet maintenance and engineering processes (line, base, engineering, quality).
– Proven experience in a commercial or sales role within the aviation industry (preferred).
– Strong relationship-building skills and excellent communication abilities.
– Proficiency in CRM software, Microsoft Office, and financial tracking tools.
– High attention to detail with the ability to manage multiple tasks.
– Right to live and work in the UK
If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.
Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.
For this opportunity JMC Aviation Ltd is acting as an employment agency.