Job Title: Senior Account Manager
Location: Lasham, Hampshire
Employment Type: Permanent / Full-time
Start Date: Immediate
Benefits:
- Generous Holiday Allowance
- Company Pension Scheme
- Cycle to Work Scheme
- Training
- Dynamic and Supportive Work Environment
About the Role
We are currently seeking an experienced Senior Account Manager with aviation experience and knowledge to join a growing team at Lasham, Hampshire.
The successful candidate will play a key role in managing customer accounts, developing long-term relationships and ensuring the successful delivery of services. The role will also support business growth, customer satisfaction and the continued success of the company's MRO operations.
Key Responsibilities
The primary purpose of this role is to act as the primary commercial point of contact for assigned customer accounts, managing contracts, commercial requirements and customer relationships.
Other duties involve:
- Manage customer contracts, ensuring compliance with contractual obligations and commercial terms.
- Maximise contract value in line with commercial terms.
- Attend and represent the business at customer meetings, wash-ups and performance reviews.
- Prepare and issue contract briefs to operational teams.
- Review, negotiate and obtain approval for additional Customer Work Requests (CWRs).
- Liaise with Production, Planning and Materials teams.
- Identify commercial risks and opportunities.
- Ensure work orders, billing and invoicing activities are completed accurately and within agreed KPIs.
- Produce post-input performance summaries and customer reports.
- Support proposal preparation, quotation activities and contract renewals.
- Lead, mentor and support Account Managers, providing guidance and support.
- Deputise for the Commercial Director when required.
- Maintain strong customer relationships and drive customer satisfaction, retention and repeat business.
Candidate Requirements
- Minimum 5 years' experience in an aviation commercial, account management or customer-facing role.
- Extensive aviation commercial experience with proven capability in contract management, customer account leadership and commercial negotiations.
- Strong understanding of aircraft maintenance operations, maintenance programmes and commercial processes.
- Sound aviation and technical knowledge.
- Proven leadership skills, with the ability to mentor and support Account Managers and other team members.
- Excellent commercial acumen and contract management capability.
- Strong negotiation skills with experience managing customer expectations and maximising contract value.
- Competent with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Adaptable and flexible approach.
- Strong team player with the ability to collaborate across departments.
- Customer-focused mindset with a commitment to maintaining long-term customer relationships.
- Ability to work under pressure and manage multiple stakeholders simultaneously.
- Strong decision-making, problem-solving and conflict-resolution skills.
- High levels of professionalism, integrity and personal accountability.
- Sound understanding of Part-145 maintenance operations.
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
How to Apply
Submit your up-to-date CV, along with copies of your right to work documents.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
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